Customer Service Representatives
O*NET-SOC 43-4051.00 · interest code CES
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
How this work is wired
O*NET rates every occupation 1-7 on six interest dimensions. This one leans Conventional — order and accuracy — records, systems, standards, detail held reliably — then Enterprising and Social.
Preparation typically needed
Job Zone 2 — some preparation — usually a high-school diploma and a few months of training.