Telephone Operators
O*NET-SOC 43-2021.00 · interest code CSE
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
How this work is wired
O*NET rates every occupation 1-7 on six interest dimensions. This one leans Conventional — order and accuracy — records, systems, standards, detail held reliably — then Social and Enterprising.
Preparation typically needed
Job Zone 2 — some preparation — usually a high-school diploma and a few months of training.